Triage a shared inbox and draft replies for a person to approve.
Service
AI agents
Agents that read, draft, triage, answer and act within limits the client sets, with a human approving anything that matters.
What it is
Built around the work, not the tool
Agents that read, draft, triage, answer and act within limits the client sets, with a human approving anything that matters. We agree where people stay in control, what a useful first release looks like and how it will fit the systems already in place.
Examples
What this can look like
Answer routine customer questions from an approved knowledge base.
Help staff find answers across internal policies and documents.
Prepare first drafts for tenders and bids from source material.
Handle structured voice calls while handing sensitive decisions to a person.
Proven in our own work
Market intelligence tracker
Our internal tracker gathers, organises and presents changing market information while keeping judgement with the people using it.
Connections
What it typically connects to
- 01Email
- 02Knowledge bases
- 03CRM
- 04Document stores
- 05Voice and messaging
- 06Approval workflows
The project
How the work runs
- 01
We start by understanding the work as it happens today, including the exceptions and workarounds.
- 02
We agree the first useful release, build it in the open and ask for decisions while they are still easy to make.
- 03
We launch with the people who will use it, then improve it from real feedback.
Example sectors
Where this can help
Ready when you are