Read the inbox and save replies in Outlook Drafts for a person to check and send.
Service
AI agents. Your rules, your sign-off.
Agents that read, sort, draft and answer within limits you set, and a person who decides. Anything involving money, safety or a customer promise waits for sign-off. We built OfficeOfAgents and run our own office on it, so we know exactly where agents earn their keep.
Our own product · a Hynesense company
OfficeOfAgents
The agent office we built, and the one our own office runs on. Agents draft replies, stage invoices and write up meetings; each piece of work waits in Decide until a person approves, edits or rejects it. Forge turns a plain description into a new agent and tests it before it can switch on. What we build for you starts from the same rules.
Visit OfficeOfAgents (opens in a new tab)Systems we can connect to
Outlook
WhatsApp
Microsoft Teams
HubSpot
Useful examples
What could this do for you?
Design a new agent from a sentence, test it, then switch it on.
Answer routine customer questions from a knowledge base you have approved.
Help your staff find answers in your own policies and documents.
Prepare first drafts of tenders and bids from your source material.
Handle structured phone calls and pass anything sensitive to a person.
How we work
Proven in our own work, then shaped around yours
Market intelligence tracker
Our own tracker gathers and organises changing market information. The people using it make the judgements.
See it in our work- 01
We start with how the work happens today, including the exceptions and workarounds.
- 02
We agree the first useful release, build it where you can see it, and ask for your decisions while they are still easy to make.
- 03
We launch with the people who will use it, then improve it from real use.
Connections
Built to fit your business
- Knowledge bases
- CRM
- Document stores
- Voice and messaging
- Approval workflows
Tools we can connect
Explore integrations
Plus more, including custom MCP connections built around your business.
Security
Enterprise-grade security, on independently certified infrastructure.
Everything we build runs on infrastructure independently certified to ISO 27001:2022 and audited to SOC 2 Type II, from the build platform to the database to the global edge network in front of it. On top, we build in access by role, encryption in transit and at rest, and a named person approving anything that matters.
How we protect your dataRelated services
Everything we build connects
Tell us the job.
A short call about how your business runs. We will tell you what we would build first, what it would take, and what to leave alone.
Discuss your project