Property
Housing associations
Housing associations carry heavy repairs workloads and strict safety duties, and tenants judge them on whether anyone calls back. We build repairs and compliance systems that gather the right details first time and keep every gas, electrical and fire check in view.
For housing associations
Three things we build first
- 01
Repairs triage
Repairs triage that asks the right questions and gathers photographs first time, so the right trade arrives with the right parts.
- 02
Tenant updates
Tenant updates drafted from the live repair record in plain language, checked by staff before they are sent.
- 03
Compliance dashboard
A compliance dashboard for gas, electrical, fire and damp checks, showing what is due, overdue and evidenced for each property.
Security
Serious security for sensitive work
Tenant records and vulnerability information stay behind invitation-only access, with each officer seeing only the properties and cases their role allows.
Everything we build runs on infrastructure independently certified to ISO 27001:2022 and audited to SOC 2 Type II, from the build platform to the database to the global edge network in front of it.
- ISO/IEC 27001:2022Build platform, database and edge network are each certified to the international standard for information security management.
- SOC 2 Type IIIndependent auditors test the security controls of every layer we host on, over time and not just on the day.
Where we start
One job first, done properly
We start with repairs intake, because a better first conversation saves a wasted visit. We work alongside your contact centre on one patch, then connect the record to your housing management system and build the compliance view on top.
Connections
Work with what you have
Tools businesses like yours often use. We connect to what you already have; naming a tool does not imply any partnership.
- Microsoft 365
- Fixflo
- Google Workspace
- Xero
- DocuSign
Tell us the job
Tell us where repairs most often go wrong between the first call and the visit, and we will show you what we change first.
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