Maintenance reporting with photographs, structured triage and the right questions asked at first contact.
Property playbook
AI and automation for property management and block managers
Property businesses win on response, follow-through and clear records. For property management and block managers, we connect enquiries, properties, people, documents and deadlines so routine administration moves while judgement stays with the team.
Typical builds
Where we would start
For property management and block managers, a useful first release should remove a visible point of friction without forcing the whole business to change at once. We would begin with a workflow such as this: Maintenance reporting with photographs, structured triage and the right questions asked at first contact. That gives the team something practical to test, while creating a dependable foundation for the connected improvements that follow.
Contractor assignment that carries the issue, access details, priority and completion evidence.
An assistant that drafts answers to service charge questions from approved records.
An owner portal and automated statements giving people one dependable place to look.
How we would begin
Start with the work as it is
We would begin with the real operating journey in property management and block managers, not a catalogue of tools. Together we would identify where information first arrives, who checks it, what must be approved and where the same detail is entered again. The first release would solve one useful part of that journey and connect cleanly to the systems the team already trusts. AI would draft, classify or surface information where it is useful; your people would approve decisions involving money, safety, care, compliance or professional judgement. Once the first flow is working in daily use, we would measure what helps and extend it carefully into the next bottleneck.
Connections
What we would usually connect
We choose the simplest dependable route, working with the systems already in place rather than adding technology for its own sake.
- 01Reapit
- 02Alto
- 03Street
- 04Fixflo
- 05Microsoft 365
- 06Xero
Across every business
The useful foundations
Inbox triage and drafted replies, with your people approving anything that carries judgement or commitment.
Accounts connected to the bank with automatic matching, while exceptions remain visible for review.
One CRM fed by every enquiry channel, so the team follows one shared customer record.
Live dashboards for the owner, built from operational information rather than manually assembled reports.
An internal AI assistant that knows how the company does things, grounded in approved policies and documents.
Relevant services
How we can help
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